If you are a financial institution offering services online, you have probably seen an increase in users in the last several weeks due to COVID-19. Some of these customers are not tech-savvy. So, what do you do: do you keep your online customer experience as it is or adapt it to help your users during this transition?
In this eBook, you will find:
- Recent online traffic changes
in the financial industry.
- User behavioral changes that make
online verification more challenging.
- Benefits of behavioral and passive biometric technologies to provide a better experience.
The presence of new users in the online space is palpable in the NuData network, where we see that the number of individual accounts logged in has been steadily growing since January of 2020.